Echo Engineering & Production Supplies, Inc 5406 W. 78th St.
Indianapolis, IN 46268
Phone: 888-echo-365
Fax: 317-875-0035
www.echosupply.com
Echo Customer Satisfaction Survey

July 2009

Dear Valued Customer:

We would like to thank you for giving us the opportunity to serve you. Please help us assist you better by taking 5-10 minutes
to tell us about the service that you have received so far. We appreciate your business and want to make sure we meet your expectations. Your feedback is important to the continuous improvement of our products and services. Thank You!

Name:   Title: 
Company:
Address:   City:   State:   Zip:   
Phone:   Email: 

1. Please rank the following in choosing a masking supplier. (1=Least Important, 5=Most Important)
     Value for Money
    Stock Availability
    Product Quality
    Technical Support
    Customer Service
    Quick Delivery

2. Please Rank each of these.                                                                                     (1=Lowest, 5=Highest)
   
a. How would you rate your overall satisfaction with Echo products and services? 1 2 3 4 5
b. How satisfied are you with Echo's delivery time? 1 2 3 4 5
c. How satisfied are you with our professionalism and your purchasing experience? 1 2 3 4 5
d. How adequate, readily available and helpful is our technical support? 1 2 3 4 5
e. How does Echo rate in product choices compared to other masking suppliers? 1 2 3 4 5
f. How does Echo rate in product quality compared to your best masking supplier? 1 2 3 4 5
g. How does Echo rate in price compared with your best masking supplier? 1 2 3 4 5
h. How does Echo rate in delivery time compared to your best masking supplier? 1 2 3 4 5
i. How would you rate Echo in making it easy for you to do business with us? 1 2 3 4 5
j. How likely are you to continue buying from Echo? 1 2 3 4 5
k. Overall, how likely are you to provide referrals for Echo? 1 2 3 4 5

3. How long have you been a customer of Echo?
    0-1 year 2-3 years 4-5 years 6-10 years 11 years or more

4. What is the one thing Echo can do to keep you as a happy customer?
   

5. If you would like, please provide a testimonial to be used in promoting Echo masking solutions.
   


Thank You!            1-888-echo-365   TOP-NOTCH SOLUTIONS 365 DAYS ISO Certified