FAQ

I forgot my password.

Click on "Customer Login" in the upper right hand of the page. Click on "Forgot Your Password?" You will receive an email to reset your password.

 

How do I change my password?

After you login, click on "My Account" in the upper right hand of the page. Then go to the left side navigation and click on "Account Information." Check the box that says "Change Password."

 

How do I update my email address?

Click on "My Account" in the upper right hand of the page. Then go to the left side navigation and click on "Account Information." Check the box that says "Change Email."

 

How do I opt-out of the newsletter?

Log in to your account and on the left-hand navigation select "Newsletter Subscriptions." Then uncheck the general subscription box and click save. You will get an email confirming that you have been unsubscribed from the newsletter. You can also unsubscribe by clicking on the unsubscribe link at the bottom of your newsletter,

 

Why can’t I log in to my account?

We have recently updated our entire website. To maintain and protect your information you will need to reset your password when you log in to new the site for the first time. If you are new to the website, you will need to create a new account.

 

Do you have case pricing/quantity price breaks?

Yes, you will see the price break once you put items in your cart. 

 

Why can’t I see past invoices or order history?

We have recently updated our entire website.  The new "Account Information" section is now protected by industry-leading encryption.  However, you will only be able to see information for orders placed on the new website. Please contact Customer Care if you need copies of past invoices. 

 

Is there any minimum order quantity?

There is a $50 order minimum.

 

Click for our Terms & Conditions?

 

Click for our Privacy Policy?

 

How long does it take to ship?

Catalog products ship within 1 business day. You will be able to select your shipping speed at checkout.

 

What time does the Western Regional Office - Milpitas open?

The hours are from 8 am – 4 pm PST.

 

What is your cut-off for same-day shipping?

Please call by 3 pm EST to get same-day shipping on our tape products.

 

What certifications do you have?

Echo is ISO 9001:2015 certified.

Ammex Plastics is IATF 16949 certified.